Frequently Asked Questions


Ideally you should start 3 months in advance so that you have a enough time to asses quotes and get the best advice tailored to your needs.

This can be a complex matter that revolves around completion of house sales or the start of a new job. The more notice we have the better and by keeping the lines of communication open, we are always ready to kick into action and get the job done. It is always best to try and avoid Fridays and public holidays to avoid traffic congestion.

Generally all items are covered by insurance but you will need to check with us if there are certain items of particular value. These will need to be packed by us or under our supervision.

The main variables to effect the cost of a removal are as follows:

  • The total volume of items to be moved (Cu Ft/Cu Metres)
  • The number of items and their size
  • The distance to the delivery location
  • The date of the move
  • Delivery restrictions where a permit is required
  • The cost of extra lifting equipment that may be required
  • Access limitations to properties can increase costs where items must be delivered to upper floors

All part loads handled by Eu Vans are strictly segregated into their own designated space so there is no opportunity for items for to mixed up with other loads.

Vehicle Transport

Shipping vehicles to most countries is not a problem, but can be specific regulations and restrictions depending on the territory.

Unfortunately no. We cannot be responsible for damage or loss of items other than the vehicle itself. In addition to this you are only paying for the weight of the vehicle itself.

You or somebody you have designated are required to be present when we pick up and deliver your vehicle. Both parties, EU Vans and you/your representative can perform a vehicle inspection with a check list at the point of pick up and delivery. You or your representative are required to be of Legal driving age and be a holder of a full and valid driving license, for identification purposes.

In the event of that the vehicle cannot be delivered because you or your representative are not present, EU Vans will impose extra charges over what was quoted for the purpose of storing the vehicle.